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Privacy Policy

Protecting your privacy

Brisbane Gateway Resort has a strong commitment to providing you with the highest levels of customer service. This includes protecting you privacy.

The purpose of this document is to provide information on how Brisbane Gateway Resort collects, uses and discloses your personal information.

Your personal information

Personal information held by Brisbane Gateway Resort may include your name, current and previous address, telephone/mobile phone number, e-mail address, bank account or credit card details, motor vehicle registration number, drivers licence number, next of kin details and computer IP address. We also hold details regarding your Brisbane Gateway Resort accommodation and services.

If you choose not to provide us with the personal information we request from you, we may not be able to provide you with the services you require, or the high level of service on which we pride ourselves.

How we collect personal information

Brisbane Gateway Resort collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in writing, or when you submit your personal details to us through our website;
  • from third parties such as our related or affiliated companies, carriage service providers, travel agents, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • from the organisations identified under ‘When we disclose your personal information’;
  • from our own records of how you use our products and services; or
  • when legally required to do so.

How we use your personal information

Your personal information may be used to:

  • verify your identity;
  • provide and improve the services and products you require from us;
  • administer and manage those services and products, including charging, billing and collecting debts;
  • inform you of ways the services and products provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services and products;
  • gain an understanding of your accommodation and personal needs in order for us to provide you with better services and products;
  • maintain and develop our business systems.

Your personal information may also be used by Brisbane Gateway Resort to market its services and products to you. If you do not wish us to contact you for marketing purposes, please call 07 3341 6333 and ask to speak to our Privacy Manager.

When we disclose your personal information

In order to deliver the services and products you require, Brisbane Gateway Resort may disclose your personal information to organisations outside Brisbane Gateway Resort. These organisations carry out our:

  • mailing and delivery activities;
  • billing and debt recovery functions;
  • marketing, sales and telemarketing services; and
  • market research

Your personal information is disclosed to these organisations only insofar as necessary to Brisbane Gateway Resort providing our products and services to you. Brisbane Gateway Resort takes all reasonable steps to ensure that these organisations are subject to obligations of confidentiality or privacy in relation to the protection of your personal information.

We may also disclose your personal information to:

  • your authorised representatives or your legal advisors (e.g. when requested by you to do so);
  • other accommodation or tourist related service providers (e.g. if you book through us to obtain services from these other providers, we may need to disclose your personal information for booking and billing purposes);
  • government and regulatory authorities and other organisations, as required or authorised by law;
  • credit reporting and fraud checking agencies;
  • credit providers (for credit related purposes such as credit worthiness, credit rating and credit provision);
  • our professional advisors, including our accountants and lawyers;
  • emergency or medical services, if you are involved in an accident or suffer personal injury.

Help us to ensure we hold accurate information

Brisbane Gateway Resort takes all reasonable precautions to ensure the personal information we collect , use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That’s why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to personal information, such as your name or address.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Brisbane Gateway Resort reserves the right to charge a fee for searching for, and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact us on 07 3341 6333 between 9:00 am and 5:00 pm Monday to Friday and ask to speak to our Privacy Manager. Alternatively, you can write to our Privacy Manager , at Brisbane Gateway Resort, 200 School Road, Rochedale QLD 4123.

 

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